CONSUMER SURVEY Customer Satisfaction SurveyPlease help us improve our products/services by completing this questionnaire.Would you still be willing to purchase a product at its full price if the outer packaging (e.g., plastic wrap or box) is damaged from removing a price sticker?Yes, I would still buy it at full price.No, I would not buy it unless it is discountedNo, I would not purchase it at allClear selectionIf the outer packaging of a K-pop merchandise/idol product (such as a branded box or plastic wrapping) is torn and must be discarded, would you still be willing to purchase the product at full price?Yes, I would still buy it at full priceNo, I would not buy it unless it is discountedNo, I would not purchase it at allClear selectionContext:Due to a defective price sticker provided by an institution, a product's packaging was damaged. Although the small subcontractor offered to compensate out of pocket, the product supplier rejected this offer, believing that a vulnerable small business shouldn't bear the burden and that the primary public institution (the client) should take full responsibility. However, when the supplier subsequently claimed compensation from the institution, the institution refused to pay, arguing, "Since the supplier already rejected the subcontractor's compensation offer, you can no longer claim compensation from us."Question:Do you think it is a valid logic for the public institution to evade its responsibility, simply because the product supplier refused to let a vulnerable small subcontractor take the financial blame and insisted that the primary institution take responsibility?No, the institution's logic is completely invalid. The institution, as the root cause, must take full responsibility regardless of the supplier's noble refusal to burden the small subcontractor.Yes, the institution's logic is acceptable since a compensation agreement within the supply chain was declined.Both parties share responsibility, but the institution's excuse to avoid paying is unfair.Clear selectionDo you think it is a valid logic for the public institution to evade its responsibility and refuse compensation, simply because the product supplier refused to let a vulnerable small subcontractor take the financial burden and insisted that the primary institution take responsibility?No, the institution's logic is completely invalid. The public institution, as the root cause, must take full responsibility regardless of the supplier's decision to protect the small subcontractor.Yes, the institution's logic is acceptable because the initial compensation proposal within the supply chain was declined.Both parties share responsibility, but the institution's excuse to avoid payment is unfair.Clear selectionWhat is your view when a BTS album or product has damaged or missing outer packaging?It raises concerns about whether the product is authentic.It may still be authentic, but the condition is considered damaged or defective.It does not matter as long as the contents/main product are in good condition.Clear selection
